Privacy policy

What information do we collect?

The information you give us when you enter information on certain pages of the site, or when you contact us by telephone or e-mail. This may include your surname, first name, postal address, landline and/or mobile telephone number or e-mail address.

Information we collect using cookies and other tracking technologies, such as information about the device you are using, your IP address, usage and location data.

How do we handle your personal information?

We use the information you give us to provide service and support and to respond to your requests and queries. We use the information we collect to administer our site and improve your browsing experience.

In accordance with the law, we will retain your personal information only for as long as is necessary to fulfil the purpose for which it was provided.

In the case of a request via our contact form, your data will be deleted once the request has been processed. We carry out a periodic review of this data to ensure that it is still necessary for us to retain it. Your personal information will not be shared with third parties or transferred abroad. 

Data security

We adopt technical and organizational measures to protect your data as fully as possible.

To protect your data from unwanted access, we use data encryption. Data collected on this site travels between your computer and our server and vice versa via the Internet using TLS 256-Bit encryption (Transport Layer Security). However, we will not use encryption if you only provide us with generally accessible information. To secure the transmission of sensitive data, such as bank and credit card details, and to protect data from misuse, we use Secure Socket Layer (SSL) encryption of data in transit.

Your rights

As a valued user of our site, you have the right to request details of the personal information we hold about you and the reason for its processing (you can check in 2 the legal basis on which we process your information). You are entitled to object to this processing if you wish, but please bear in mind that if you do object, this may affect our ability to carry out the above tasks in your best interests. In addition, you have the right to demand the correction of erroneous data and the deletion of data that is inappropriate or no longer necessary. If you are seeking to exercise any of your statutory rights, please send your request to contact@phamed.fr. Your request will be reviewed by our Data Protection Officer. A response to your request will be made in writing within a reasonable period of time (one month in principle, but we may notify you that we need more time to process your request). We expect our procedures to deal with your requests fairly and promptly.

How to contact us

Our company name is PHAMED SAS, registered under SIRET number 832 675 045 00021, and head office located at 55 Avenue de Normandie, 67100 Strasbourg.

Our telephone number is + 33 3 88 67 81 91.

Our legal representative is Laurence STOERKEL - President.

The site is hosted by Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg.

You can contact our Data Protection Officer at contact@phamed.fr.

If you no longer wish to receive information from us, simply follow the “Unsubscribe” link in the e-mail we have sent you or reply “stop” if we have contacted you by SMS. Please bear in mind that even if you unsubscribe, we may continue to send you information relating to any account you still have with us (for example, a request you have made by e-mail). If you wish to exercise any of your statutory rights, or if you have any comments, questions or complaints about the collection or use of your personal information, please address your request to contact@phamed.fr.

Applicable data protection law

Any personal information you may transmit to contact@phamed.fr is subject to the provisions of the French Data Protection Act no. 78-17 of January 6, 1978, as amended by the Act of August 6, 2004, and the General Data Protection Regulations.

Changes to our privacy policy

Our privacy policy is subject to regular review. This privacy policy was last updated on September 30, 2024 and the number of this version is 1.